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Procedures for Handling and Reporting Complaints/Investigation and Lawsuits

Any individual may exercise his or her right to file a complaint with [Regency Taxi] if that person believes that he or she have been subjected to unequal treatment or discrimination in the receipt of benefits or services. We will report the complaint to COG within three (3) business days (per COG requirements), and make a concerted effort to resolve complaints locally, using the agency's Nondiscrimination Complaint Procedures. All Title VI complaints and their resolution will be logged and reported to COG in the Quarterly Report (in addition to immediately). A person may also file a complaint directly with the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th floor – TCR, 1200 New Jersey Avenue SE, Washington, DC 20590. Any individual, group of individuals or entity that believes they have been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the Title VI Manager.

The complaint is to be filed in the following manner:

    1. A formal complaint must be filed within 180 calendar days of the alleged occurrence.
    2. The complaint should include
    • The complainant's name, address, and contact information (i.e., telephone number, email address, etc.);
    • The date(s) of the alleged act of discrimination (if multiple days, include the date when the complainant(s) became aware of the alleged discrimination and the date on which the alleged discrimination was discontinued or the latest instance);
    • A description of the alleged act of discrimination;
    • The location(s) of the alleged act of discrimination (include vehicle number if appropriate);
    • An explanation of why the complainant believes the act to have been discriminatory on the basis of race, color, and national origin;
    • If known, the names and/or job titles of those individuals perceived as parties in the incident;
    • Contact information for any witnesses; and
    • Indication of any related complaint activity (i.e., was the complaint also submitted to COG or FTA?).
    3.The complaint shall be submitted to the Title VI Manager at 8201 Snouffer School Road Gaithersburg, MD 20879.

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